The Character Consultancy

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Terms of Service

Updated: 4th November 2021


Definitions


Services Overview

I apply my expertise in psychology to the development of fictional characters, species, and worldbuilding settings on a commission basis, with a view to helping you gain deeper insight into the characters, species, or settings you present to me at the start of the commission.

Prior to commissioning me I strongly recommend reading these Terms of Service, and my Seven Things To Consider page, in full.

Clients who do not wish to take an active role in parts of their worldbuilding but still want the worldbuilding to be done can switch to a ghost-writing service.


Porn And Fetish Works

I don't automatically turn down pornographic or fetish works. However, they can be a poor fit for the service I provide. Please read my Seven Things To Consider page for more details.

I particularly do not wish to work on projects where womens' subjugation is treated as entertainment/fetish material, or where they are infantilized. If your work contains this, do not commission me. This is the most common form of abuse that shows up in commissions, hence it gets a special mention here. If you commission me and this subject matter arises after payment, I will terminate your commission and will not offer a refund.


Patreon Services

My Patreon is set to accept payment at the beginning of each month.

On the 5th day of each month I will make a general Patreon post to all my patrons of each tier to invite pledgers to contact me, indicating which one of their works they would like me to work on. Pledgers may reply via:

The responsibility is yours to provide me with a link or reminder each month.

Please note that you must use the tier you have pledged to on the month that you pay for it, or you will lose the benefit. I do not allow:

If you do not use the reward you are pledged to on the month you pay for it, then I will assume your pledge for that month is a donation, not payment for services.

Please also notice that the 20 minute tier is done strictly in my time, not on a synch basis. Send me a link to the work you want me to critique and I'll do it within the month. I do not accept attempts to haggle for specific delivery times. Excessive requests to do so (i.e., continuing to ask me to do a critique in the consultation style after I have said no) will result in me not providing the service.


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Consultation Bookings

Please make any bookings via my calendar.

I offer sessions of a maximum of 2 hours long. This is because character and worldbuilding work is intense, and I do my best work if I can take a break after 2 hours. If you would like to book longer than a 2 hour session, feel free to book one after the other. My calendar is set to give me a 15 minute break, which will be enough for me.

I will invoice you manually via Paypal as soon as I can once you have made your booking, and require payment prior to the session.

Please give at least 24 hours notice for any cancellations or reschedulings. Any changes to bookings within 24 hours will incur a £10 charge per booking. Exceptions will be made in the case of emergencies, bereavements, etc.

If you have not joined the consultation by 15 minutes into the session or communicated with me that you are running late, I will terminate the session. I do not provide a refund or attend further bookings under this circumstance, and for this reason I strongly suggest that you set yourself a reminder to attend.


Payments

I currently accept payment by Paypal, in GBP (GB Pounds).

Xe has an easy-to-use currency converter facility, if you wish to check the price in another currency.


Refunds

I will issue a refund if no work has yet been completed, and payment was made within the last calendar month. Refunds under any other circumstances are at my discretion.

I do not offer refunds under all circumstances. It is very important that you are transparent with me about the nature of the content you wish us to work on prior to payment for your commission. I recommend you check item 5 of my Seven Things page for full details.

No Frills: I do not provide refunds once I have sent you the first draft.

If you have concerns over whether I may terminate your commission, please contact me using any of the avenues available on this web site, including in the footer of this page.


Non-Payment

If you have difficulties making your payment due to an issue with your bank account or Paypal account, then it is your responsibility to resolve the issue and ensure that The Character Consultancy receives payment. I will not waive fees on this basis.

Consultations: If you book a consultation but do not pay for it, and then book further sessions, TCC will invoice you for the further sessions but not attend until all consultations, past and future, have been paid for. We will not waive your fee for past sessions that you no longer wish to attend.


E-cheques

E-cheques are accepted, however we will not provide any service until after the e-cheque has cleared.


Delivery of Services

Please note, I am currently in college and building a therapeutic counselling practice so every week is different for me. This means I may be busier doing non-TCC work some weeks than others, so the following details are goals rather than a promise. If you would like me to keep your commission to a schedule, let me know.


Works in Progress (WIP)

WIPs are provided throughout your commission, and are integral to the commission process. No Frills, Infographics, and Videos are all based on written analyses, so the first stage of the commission process is the same.

You can find an example of a finished No Frills, complete with all WIPs documented, here.


Turnaround Times

I aim to maintain the following pace:


Presentation

Your finished works will be presented as follows:


Corrections and Adjustments


Counselling and Psychotherapy Services

Please note that although I am a counselling and psychotherapy trainee, I do not provide therapy to The Character Consultancy clients. The service I offer through The Character Consultancy is a character analysis and worldbuilding development service, and that is all I will provide. If I come to believe that you have therapeutic needs during the course of our work together, I will suggest you seek therapeutic support from a therapist in your area. Please see my blog post on how to do so.

This is in line with the ethical guidelines I follow in my capacity as a trainee counsellor, and my own personal preference to keep my two careers separate. Please respect this.


Chat and Freebie Requests

I frequently get requests to work on other peoples' projects for free. Please note that I prioritise my paid-for commissions, and when those are up to date, I then prioritise finding more work, so I will never be able to work on other peoples' projects for free. For further information please see my blog article about this, where I give the subject the attention it deserves.


Misc.

Please note that the opinions, beliefs and values in my work are not necessarily representative of my own. If you're not sure, please check my Seven Things To Consider page.

Looking for the quote-word mentioned in the questionnaires or calendar booking form? It's in the Seven Things To Consider document.




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